Frequently Asked Questions

Everything you need to know about your BAGUES beauty experience.

What is the standard shipping time for my order?

We process orders within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.

Are BAGUES products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All BAGUES products are 100% cruelty-free and formulated without any animal-derived ingredients.

What is your return policy for opened beauty products?

Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged or defective item, please contact our support team immediately for a replacement.

How can I track my package?

Once your order ships, you will receive an email notification containing a tracking number and a link to our carrier's website so you can monitor your delivery in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout process.

Do you offer samples with every order?

Yes! We love letting our customers try new things. Every BAGUES order includes two complimentary samples of our best-selling skincare or makeup products.